enrola and Indeed job board

Indeed is back up and working

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You should now be receiving applications from the Indeed Job board

But with greater recruiting power comes greater responsibility…

THIS IS IMPORTANT. We urge you all to read what we’ve been told, so you don’t harm your chances of featuring on the Indeed job board.

Update: 19th July

Indeed has now agreed that we can ask for a CV attachment file and home postcode/address. This is on the proviso that the postcode includes the option for the learner not to include their home address on an application.

This is because:

…the concern is that this question will be used to discriminate against jobseekers and that’s why [the Indeed Search Quality team] added “for now” to their answer.

Indeed Account Management

We’re working on building these fields into the application forms, and aim to release them on Monday.

In the meantime, please use the Application Review workflow status (as discussed above) until we have the clearance to add these fields.


  1. We’ve simplified the application forms for Indeed applications – this is a temporary step to meet their new Terms of Service
  2. We’ll be rebuilding some enrola features/functions over the next week to get them allowed by Indeed so we can return to normal
  3. In the meantime, we recommend utilising the Application Review status in enrola
  4. We’re updating the API to allow you to use your bespoke options

Update from Indeed (18th July)

Our Account Managers from Indeed have been in discussions with us over the past week as we tried to work out what to do to fully reinstate your apprenticeship vacancies.

We’re happy to say that our solution to their queries regarding the application process has been accepted by the Search Quality team. This means that you will be receiving applications from Indeed again.

However, they have also set us some guidance which I would like to lay out here for you.

Indeed are concerned about questions that can potentially be seen as discriminatory

These include, (but are not restricted to):

  • Date of birth
  • Ethnicity
  • Gender
  • Nationality

There are other types of data that Indeed term “knockout” questions. This means any questions that could potentially prejudice an applicant’s chance of success.

Temporary application form

As such, we’ve completely stripped back the Indeed application form for all clients while we’ve been working on a solution.

As it stands today we only ask for the following information:

  • Name
  • Email address
  • Mobile number

This allows us to create an application record in enrola and meet the stipulations from Indeed, whilst establishing methods for contacting the applicant for more information.

Do not use Request More Info

Many of you use the enrola Request More Info (RMI) interface to gather extra information from applicants. This will often be the questions listed above.

This is unacceptable to Indeed in its current form.

The questions we ask do not currently have an “opt-out” option. This contravenes Indeed’s Terms of Service (were an applicant to flag this up to their Search Quality team).

We therefore ask that you do not use the Request More Info function for the next 5 working days while we resolve this.

Once we have these changes in place we’re hopeful that the application process will return to normal, and you’ll be able to collect data from applicants as normal. This also means that Request More Info will operate as normal.

This also means that we’re not currently not accepting CV downloads either from Indeed. Once we’re sure that we’ve met Indeed’s requirements then we will switch this function back on.

Application Review emails

enrola has a default email called “Application Review”. You send this email to users when you assign a member of your team to them.

Its purpose is twofold:

  1. to give applicants a point of contact for queries
  2. to act as a “holding device” allowing users to examine an applicant profile.

Our recommendation is that you use the Application Review email as a Bulk Action to ensure your applicants still have a good recruitment experience. This will give us time to release the updates (with Indeed approval) that allow you to collect extra data.

Using custom Application Forms

Many of you use the “Application Redirect” function to bypass the enrola application form in favour of a bespoke solution.

We have temporarily removed this function as well for Indeed. Applications will use the short enrola application form instead.

If you’re using the Application redirect function, please make sure your questions include an opt-out option.

We will be making changes to the enrola API this week to include these options where possible.

What next

We’re in daily dialogue with Indeed to ensure that we don’t overstep the mark in terms of what we ask, and how we ask it.

We were taken by surprise last time and we don’t want it to happen again. This means that there will be a few more days of disruption while we make the necessary changes that give you a higher quality of application record.

We’re sorry for the inconvenience this has caused you.

We’re doing our best to resolve it as quickly as possible.

We’re aiming to update this information as we update enrola. Please make sure you read these updates so you’re informed of where we are in the process.

If you have any questions then please don’t hesitate to contact us by email – support@enrola.co.uk, or in-app via Live Chat.

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